+impact

We bring our real-world experience of running facilities across multiple sectors to inform the strategies we design for managing assets.

From conducting capability assessments to designing process improvement initiatives, we create strategies that deliver the best, most efficient way to manage our customers’ properties and resources, delivering excellence in operations and governance in line with existing strengths.

Sustainability is built into all our services, and we partner with our customers to deliver smart, workable solutions to achieve their environmental and net zero goals. From projects that transform built environments to developing waste reduction strategies that work, +impact delivers high-quality, integrated sustainability advisory services that cut waste and bring public services into a net zero future.

Safety should be the topmost priority of any organisation. We draw upon Health, Safety, Quality & Environment (HSQE) expertise from across the most heavily regulated sectors, meaning our solutions meet the highest standards and place the wellbeing of service users at the core of everything we do.

We have a wide range of HSQE capabilities spanning from risk assessments, crisis management and pandemic response right through to occupational health and disaster management and recovery.

We know how to create the most effective workforces because we do it across multiple departments, industries and geographies every single day. As a result, we are able to offer world-class operating model design, based upon real life experience. This encompasses equity, diversity, inclusion and nationalisation commitments as well as effective and creative use of machine learning and AI, for the best possible people outcomes, at the right value.

Our mission is to produce the outcomes our customers want to see. When services are insourced, our strategic planning and change management capabilities ensure a seamless transition from private to public sector.

From completing assessment and feasibility studies to process optimisation procedures and upskilling, we minimise the loss of experience or expertise and provide end-to-end implementation support as services move back in-house.

We work with our customers to design an outsourcing process that defines clear, measurable success. From needs assessments and feasibility studies to get to the root of what our customers want through to selecting and managing vendors, as well as setting standards for performance management, we help set services up for success as they transition to new management.

Gone are the days of a single career. We provide employee re-skilling service design so you are able to maximise employee engagement, fulfilment and retention, such that they are able to move between multiple jobs and careers, as your operations require, maximising employee value and saving costs on recruitment and attrition. Our ambition stretches beyond this, to provide a talent platform which enables real-time learning and cross-skilling.

Whether planes, trains, automobiles, ferries or bicycles, we are able to design the best possible service experience putting passengers at the centre, ensuring maximum footfall in your airport, train station (or bicycle hire scheme), to ensure maximum ROI.

Our service designers will create employee journeys which enable cross-skilling across their career with you, whether outsourced, insourced or co-sourced, which allows you to scale up and down within your own organisation depending upon operational priorities, without the costs of recruitment.

Putting citizens at the centre of the journey, we can optimise any number of service experiences, based upon our on the ground experience across all aspects of citizen services, from fire and rescue, to immigration, to security and defence.